Privacy Policy

Our contact details:

Skinplicity Skin Solutions

36 Lower Raven Lane, Ludlow. SY8 1BL

Date: 30th July 2023.

The type of personal information we collect.

If we provide a consultation or treatment to you, we will/may collect the following information:

name, age, gender, ethnicity, date of birth, address, nationality, contact telephone number, email address, any background medical information necessary for your treatment, before and after photographs of treatment areas.

If we take a payment from you via our point of sale software we will collect your payment card details and your email address if you require an email receipt.

If you follow us on social media, subscribe to our newsletter, register for events/promotions/gifts, contact us via email or make a booking we will collect the following information: Your name, Email address, contact telephone number, Contact details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· You have contacted us to make an enquiry, make a booking, or to provide a treatment.

· We have carried out a consultation, patch test or treatment to you.

· You have followed us on social media platforms, subscribed to receive updates on our products and services.

We use the information that you have given us in order to provide you with a treatment or to communicate with you on our products & services.

We may share this information with our software service suppliers who provide our marketing, booking and record keeping software.

We will not share your personal data with any third party outside of our direct software suppliers.

Under the UK General Data Protection Regulation (UK GDPR) we deem that the lawful bases we rely on for processing this information is that we have a legitimate interest in that providing our treatment services requires the collection of specific information.

How we store your personal information

Your information is securely stored.

We will keep your personal details and the details of your treatments for 8 years after your last treatment in accordance with the NHS Records management code of practice. We will dispose of your information by either secure shredding in the case of paper documents or data deletion in the case of electronic copies.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at the address above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us, Skinplicity Skin Solutions at the address above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Treatments for Rosacea, IPL Hair Removal, Pigmentation, Acne, Facial Veins.

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